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Terms and Conditions

Customer Service
How do I contact Tresor Paris’s customer service?

The Tresor Paris FAQs are designed to answer most questions in complete detail. If you still wish to contact one of our customer representatives, you can reach us: By filling out the contact form on the “Contact us” page; we will reply to your query as soon as possible; or by email at: info@tresorparis.us ; By telephone on ................, from 9:30am to 5:30pm (GMT) Monday to Friday (excluding US bank holidays).
Security & Confidentiality
What is the confidentiality policy?

You are not required to supply any personal information when using the www.tresorparis.com.au website. However, should you open an account on our website, we do collect the information necessary for invoicing and delivering any products you may order, such as your name, email, address, etc. The www.tresorparis.us website agrees to share your contact details only with the third parties involved directly in the order process: banking establishment, delivery service, etc. The only case in which we share any personal information is when we are legally obligated to do so, such as in the event of a complaint, for example.

Is www.tresorparis.us a secure site?

All information transmitted through our site is processed securely, using current Internet protocols. Any financial information is stored on the secure site of our bank and not on the www.tresorparis.us website.
Account & Password
How do I create an account on www.tresorparis.us?

Click the “Log in” button at the top of the homepage then click “Create an account”. Fill in the registration form and then click the “Submit” button.

How do I identify myself if I have forgotten my password?

At the top of the homepage, click on “Log in”, then click on “Forgotten password”. You will receive an email that allows you to set a new password.

How do I change any personal information on www.tresorparis.us?

You can modify your personal information whenever you wish to by clicking on “Log In”. Following identification, click on “My Account”; you can then edit your personal information.

How do I unsubscribe from the newsletter?

All you have to do is click the link “If you no longer want to receive our newsletters, please click here” that is located at the bottom of each newsletter or you can click “Modify” in the “Newsletter” section of your “My Account” profile.
Orders & Deliveries
Delivers

As of 00.01 am on 18th October 2011, Tresor Paris will offer free delivery service to our customers. Our free delivery service can take up to 2-3 working days, upon receiving cleared payment of the order, unless an item is out of stock . If you wish your item to be delivered using a special delivery service, there will be a $5.00 charge for UK Mainlands only. Rest of the World customers are delivered using "Royal Mail International Special Signed For delivery" at $15.00. If an item is not in stock or in the case of a special order, we normally have an average delivery lead time of 3 – 6 weeks. Any dates quoted for delivery of the goods and/or the supplies of services are approximate only, and shall not be liable for any delay in delivery or supply however caused. Delivery dates might change if, in case the order is placed during the weekends, Bank Holidays, Public Holidays, natural calamities, adverse bad weather conditions and any circumstances beyond our control.

Where can I find my order basket?

Your basket can be found at the upper right hand corner of the homepage. You can access it by clicking on “My Cart”.

What is the pricing policy?

The prices mentioned on www.tresorparis.us are valid only for the website and are not, on any account, to be considered as the prices applied in our boutiques.

What is the delivery area covered by www.tresorparis.us?

Tresor Paris delivers worldwide, if your from a different country visit www.tresorparis.com Site.

What are the delivery costs?

Delivery costs are calculated based on the delivery point as well as on the order’s total weight and volume. We will indicate the exact delivery costs for each of your orders once we have the delivery address and the desired means of transport.

Is it possible to have something gift wrapped?

Tresor Paris delivers worldwide.

What is the delivery area covered by www.tresorparis.us?

When validating your order you can choose to have your purchase gift wrapped. Your purchases will then be delivered wrapped in gift paper and a Tresor Paris gift bag.

Shipping & Returns
How do I return or exchange an article ordered through the www.tresorparis.us website?

Return
We are confident that you will be delighted with your purchase. If, for any reason, you are not satisfied with your order, or your order is faulty you must report it immediately and return it for an exchange or refund within 7 days of receiving your purchase. Return the item un-used in its original condition and packaging by registered post to our address, with the reason for the refund or exchange. Only at Tresor Paris’ discretion would special orders be accepted for returns and refund.  IMPORTANT: When returning your item, you are responsible for insuring the package for the full purchase price. We recommend that you return your item by Royal Mail Special Delivery, which includes insurance. Please retain your receipt, as this will be needed as proof of postage. The receipt must include the tracking number.

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. Items engraved or soldered cannot be refunded unless they are defective or faulty.

When returning: pack item (s) securely in the parcel, including a copy of purchase

Receipt with your name and address and send it back to:  M&L Gold Ltd  T/A Tresor Paris .
7 Greville Street .
Hatton Gardens .
London.
EC1N 8PQ.
Tel: 0203 355 4030.


Please note:
*The delivery company ensures responsibilities for parcels.


CANCELLATIONS & EXCHANGES
If you need to cancel your order, or for any other enquires, please contact customer service on (818)225-1467 (Mon-Fri 10:00 till 18:00). If there are any problems with your refund, a member of our customer care team will contact you.

How to refund/exchange item (s)

 1)   IN STORE
Items need to be placed back into their original presentation boxes. Please note pierced jewellery must be returned in its original sealed packaging. If they are returned in their original condition we will process the exchange or refund for you. If you want a refund, please state your order reference clearly on the returned items.  If your item has been purchased from one of our Tresor Paris stockists, please return to the same stockist or shop where the item was purchased.
  2)   RETURN BY POST
What you need to do: Contact customer services on (818)225-1467 Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the receipt with your order into the parcel. Please note that pierced jewellery must be returned in its original sealed packaging.
  3)   RETURN OF ONLINE PURCHASES BY POST
Advise customer service of your intended return, please contact customerservice@tresorparis.com
For exchanges, please place item(s) in their original presentation boxes.
For hygiene reasons we are unable exchange or refund earrings unless they are defective or faulty.
Refunds are only valid 72 hours after receiving the items.
Refunds are issued back in the same way they were received (i.e. if you pay with a certain credit card, money goes back to same credit card)  This returns policy does not affect your statutory rights.
Payments & Security
What means of payment are accepted on www.tresorparis.us?


You can pay online with a credit or bank card (American Express, Maestro, Mastercard, Visa and Paypal) most major debit and credit cards are accepted whilst using Paypal. You must enter the number of your   bank or credit card and the expiration date on the relevant page.

After Sales- Service
The Tresor Paris International Guarantee

1. Tresor Paris prides itself on the impeccable quality of its jewellery, ensuring great care at every step of their production, from design to sale.
2. Authentic Tresor Paris jewellery is sold exclusively in authorised points of sale which bear its brand name. The list of addresses and telephone numbers to these points of sale is regularly updated in the Tresor Paris catalogues and on the www.tresor-paris.com.au website.
3. In the event that an item of Tresor Paris jewellery does not correspond to Tresor Paris high quality standards, the customer is covered by an international warranty, valid for the one year following purchase. This warranty is directly recognised and honoured by the Tresor Paris website.
4. The international Tresor Paris warranty applies to jewellery that is subjected to normal use; it does not cover aging, wear and tear or alteration due to the use of perfume, or to the deterioration, breakage or loss resulting from an accident, the act of a third party, improper use or inadequate maintenance.
5. The international Tresor Paris warranty covers the gratuitous repair of the piece in question, this includes all parts and labour, within the limit of available spare parts. If the piece is be beyond repair, it shall be exchanged for an identical item whenever possible and, if this is not possible, the piece shall be replaced by an item of similar value.
6. The international warranty is honoured at each Tresor Paris authorised point of sale upon presentation of the sales receipt and this certificate dated and stamped by the original point of sale. Following verification of the condition of the item and the validity of the warranty, the piece is left in the boutique in return for a receipt. The boutique shall provide an estimated date of return or exchange. The repaired or replaced item is then made available at the boutique in which it was left.
7. Following lapse of the warranty, Tresor Paris offers a repair service. Its pricing policy is available upon request in Tresor Paris boutiques or on the www.tresor-paris.com.au website.


How much does the repair work cost?


The following prices are only a guideline, an exact price for the specific repair will be provided at the boutique when the item has been inspected and an estimated timeframe will also be given for the completion of repair.

Where shall I send/take my Tresor Paris jewellery for repair?


You can leave your jewellery for repair in any authorised Tresor Paris boutique.

How do you look for a particular item?


There are several ways to search for an item: by type of product, by collection or by colour. Just type your search in the “search” field located in the upper right menu then click “ok”.

Caring for your jewellery


i). Jewellery is delicate and should not be subjected to chemicals or abrasion
ii). Wear your jewellery often; the open air helps to conserve it, ensuring its sparkle and its charm. Enjoy the pleasure of its beauty. To avoid scratches always store each piece carefully away from any other jewellery that could scratch or damage it.
iii). Pearl is especially sensitive to cosmetics ( such as soap, hairspray, perfume, etc.). When using cosmetic products, you should therefore wait until any volatile components have evaporated - at least 30 minutes - before putting on your jewellery.
iv). Very gentle cleansers, such as those intended for lingerie or delicate wools, should be used to clean a piece of jewellery and should still be used cautiously. Chamois cloths, designed for cleaning your silver jewellery, can be purchased from some jewellery boutiques.


Strung Jewellery


i). Always wear as advised by Tresor Paris stockist or jewellers.
ii). Avoid stretching, twisting, tying in a different ways other than intended. Tresor Paris stockists will advise you when restringing is required.
iii). We recommend you have your strung jewellery checked every 3 months.
iv). Do not shower or swim while wearing strung jewellery.
v). Do not scrape or rub against hard / sharp surfaces.


Recruiting
How can I apply for a position with Tresor Paris?


You can send your application by email to jobs@tresorparis.com. You can also consult the employment ads and apply directly on the website in the “Business” section.

Gift Cards
How to get a Gift Card?


For information about our Gift Card click here!
Contact Information
CUSTOMER SERVICE
M & L GOLD LTD
T/A TRESOR PARIS
7 Greville Street
Hatton gardens
London
EC1N 8PQ
Tel: 020 3355 4030
Email: info@tresorparis.com
Our Offices are open Monday to Friday 10am to 6pm.